Adobe Customer Dis-service

Recently, a customer reported a problem installing Advanced Stacker PLUS.  The customer indicated that there was no “Place” in the menu so the ASP did not work with their Photoshop. The Place option is used by the action almost exclusively for adding a watermark, and we have observed the issue with some Mac installations and have a published workaround.

We thought perhaps the absence in this case was due to the new CC 2015 release, which by default REMOVES content when upgrading – specifically all ACTIONS will need to be reinstalled unless the customer does NOT follow the default upgrade process. While looking into the customer problem, I, Steven, decided that I did not need to keep paying the $50/month for the full suite on Creative Cloud when in fact I only use Photoshop and Lightroom.  So…Angry

I went to my account on the Adobe site to downgrade my license.  Not possible. The options are to Cancel or to UPGRADE to an even more expensive plan.  So I clicked “Cancel” which took me to a FAQ where I had to search for Cancel again.  Then I selected “Cancel product” and typed “I’m disappointed, I wanted to DOWNGRADE to the Photography license, but can’t find the option on my account page. I am not using the full suite, so I want to switch to the Photography Package“. After 3 minutes Ankan came on to the chat and typed “Welcome to customer service”. Ten seconds later “Hi Steven”, how can I help you”.

You can probably guess where this is going… downhill, fast. Wait, downhill very slowly.  40 days prior my “Full CC” had automatically renewed for another year, and now Adobe insisted that I was on the hook for an early termination fee should I change plans. And there is still no way to indicate you “DO NOT WANT AN AUTORENEWAL”.  How very convenient for Adobe!

After 50 more minutes of very slow responses from Ankan I had been offered “2 free months”, and the CC suite for $29.99.  I kept reminding him my goal was very simple: downgrade to Photography license: NOT to create a new contract, not be on the hook for another year, and not to pay a fee for an auto-renewal I didn’t see or authorize (my email had been broken).  I finally had enough and told them I was canceling.  Whether I sign up for a Photography CC license again will require a week of thinking about the horrible customer service, and a clear indication that Adobe had STOPPED charging my credit card.  I’m still thinking about whether I want to continue. Indeed… if I did not need to continue to support and develop Advanced Stacker PLUS, I would retreat to my PS CS5/CS6 perpetually licensed products.

My experience with Adobe left me with some clear takeaways for you, our reader:

  1. Chat or call Adobe and tell them you want to cancel (even if you are not planning to!)
  2. Explain your reason for wanting to cancel, is you do NOT want to auto renew for another year and there is no option to disable autorenewal (or that you want to downgrade to another package and there is no option for that).
  3. Stick to your guns until they offer you a better plan.
  4. Remind them that under their “auto renewal, can’t get out” scenario, if you do not take action on exactly the right date, you’ll end up on the hook for $240 in “early termination fees” – or worse.
  5. Also remind them that having to contact customer service to cancel is wasteful of your valuable time.  You can certainly cite my 55 minute ordeal if you like.
  6. Warn them that additional charges will be disputed with your card carrier.

About Advanced Stacker PLUS and CC 2015

The customer was incorrect. The Place option is present in CC 2015.  We are checking further, but we are not finding any issues… HOWEVER you may have to REINSTALL the Advanced Stacker PLUS for the reason we gave earlier… Adobe doesn’t migrate when upgrading – at least not by default and not everything you would expect.

We did notice a problem installing on our Mac (running Yosemite) which has CS5, CS6, CC, CC2014 and CC2015. The problem occurred when installing CC – it said it could not synchronize color. Whatever that means. Seemed fine after reinstall – though we doubt many of you have so many versions of Photoshop installed on your computer.

The Transcript (aka The Shady Underbelly of Adobe)

Below is the unedited transcript of my chat session with Ankan.  I wonder if it is Adobe’s plan to wear down every customer who tries to cancel their plan with 50 minutes of drivel.  And I didn’t start with the intention of cancelling! Make note of the time delays.  That was perhaps the most frustrating part.  Do notice that I had to twice request to Cancel my plan – and that it took 40 minutes for “customer service” to supply the requested service.


Your case number: 0215924254
Creative Cloud change
Membership, account, payment change
Cancel your membership change
Hi, we are currently helping other customers in line ahead of you. We’ll be with you as soon as possible.

While you wait, you can try our community forums where experts are online 24/7.

12:02:11 PM Ankan: Hello! Welcome to Adobe Customer Service.
12:02:21 PM Ankan: Hi Steven .
12:03:03 PM ME: Do I need to retype my request?
12:03:40 PM ME: Hello?
12:03:45 PM Ankan: No.
12:03:48 PM ME: Are you there?
12:03:53 PM Ankan: Yes.
12:03:59 PM Ankan: I am sorry for the delay.
12:04:13 PM Ankan: I have received your request.
12:05:12 PM ME: Can I assume that you’re switching my plan now?
12:05:51 PM Ankan: I see that you have Creative Cloud membership (one-year) registered with your account.
12:07:33 PM Ankan: I am sorry, we don’t have option to downgrade the current plan to Photoshop. However, I will help you with the link to purchase the subscription and once you place the order, I will cancel the current subscription for you.
12:08:33 PM ME: Wait, are you implying that I will be on the hook for another year by purchasing the Photography plan?
12:09:42 PM ME: Ankan?
12:10:24 PM ME: Hello?
12:10:34 PM Ankan: Yes.
12:10:40 PM Ankan: I am checking your account.
12:11:06 PM Ankan: Once you purchase the subscription, it will be valid for one year.
12:11:15 PM ME: Yes, what? Are you answering my question that I will be on the hook, or are you indicating that you’re partially paying attention?
12:11:35 PM ME: So is there a PENALTY for terminating in less than a year?
12:12:06 PM Ankan: If you cancel the subscription in the mid of the year, there will be an early termination fee.
12:13:00 PM ME: I see. So your policy is to stick the long term customer with ANOTHER penalty.
12:13:44 PM Ankan: It is an annual subscription which offers lower monthly payments and requires a one-year cycle. This plan is ideal for someone with an ongoing need to use Adobe’s Creative software.
12:14:49 PM ME: Nice try. But I have a plan, I’ve fullfilled the contract. And you’re telling me I have to have a NEW plan with a NEW contract. That’s evil. Plain and simple. I suppose you’re going to also tell me that if I UPGRADE my plan, the same hook applies.
12:16:26 PM Ankan: Steven, we don’t have option to change the plan to Photoshop from the current subscription.
12:17:09 PM ME: Oddly, you have options to UPGRADE plans, though.
12:17:33 PM ME: This is another reminder to me of the unpleasant experiences I’ve had with Adobe. So I will just cancel my plan.
12:18:54 PM Ankan: I can understand why you would feel that way.
12:19:28 PM ME: Doubtful. So is my plan cancelled yet? Or do I need to call my credit card company and report fraud?
12:20:02 PM Ankan: I have checked and see there would be an early termination fees if you cancel the subscription now because you are under one year annual commitment.
12:20:32 PM Ankan: I see that subscription was renewed on May 16, 2015 .
12:20:44 PM Ankan: I like to inform you that, all Adobe subscription renew automatically, if you don’t cancel the subscription in 12th month you will be moved to next year cycle.
12:21:16 PM ME: Great, then I will use the 30 day opt out. And you’ll extend me 10 grace days.
12:21:56 PM ME: Or I’ll call and my credit card company and dispute the charges.
12:22:29 PM ME: Since I never received ANY notification that annual plan was going to renew.
12:22:43 PM Ankan: We have sent the notification email regarding the second year commitment for the subscription as we send a notification email for every renewal of the subscription.
12:24:15 PM ME: Just searched my mailbox. Last email from adobe was 11/5/2014.
12:25:33 PM Ankan: I am sorry if you missed out the email. The email will be sent at the 11th month that is one month before the renewal.
12:25:47 PM Ankan: Steven, if you are willing to continue the membership till the end of the commitment, I can help you with two month’s free service so instead of paying for 10 months more , you will pay for the 8 months and cancel the subscription between May 16, 2016 and May 16, 2016 without fee.
12:26:09 PM ME: By the way it says “One year payment” which is incorrect since it’s actually a MONTH’s worth of payment.
12:26:57 PM Ankan: Steven, Creative cloud month to month subscription will cost you $74.99 per month and you can cancel it anytime.
12:27:09 PM ME: I am willing to cancel my account with no penalty. My second choice is to dispute the charge with my card carrier. Your choice.
12:27:29 PM Ankan: Just to confirm, may I know the reason for the subscription cancellation?
12:28:50 PM ME: Isn’t it obvious? I tried to change to a Photography plan, you told me I cannot without a NEW contract. Then you told me I’m under an annual plan that I didn’t authorize. (Apparently had to opt out last month but never saw a notification).
12:29:46 PM ME: You left me with no choice except to dispute charges.
12:30:33 PM ME: Oh, and this has taken exactly 30 minutes longer than it should have. So you’ve also wasted that much of our time.
12:30:55 PM Ankan: Steven , please allow me a minute . let me check what best can be done regarding the issue.
12:31:10 PM ME: Why didn’t you do that 25 minutes ago?
12:31:41 PM Ankan: I am really sorry to see that you are not happy with the Adobe policy.
12:31:49 PM Ankan: Can you allow me a moment while I walk to my supervisor and check for the exception to cancel the subscription with no fee ?
12:33:43 PM Ankan: Just to confirm, would you be willing to continue with complete Creative cloud membership for next year, if I offer you at $29.99 per month?
12:34:45 PM Ankan: Also, avoid the early termination fee.
12:34:46 PM ME: Really? So I go through this again a year from now? Why didn’t you just try to do what I asked to begin with? Switch me to a Photography plan without extending the contract!
12:38:35 PM ME: FYI: Adobe pulled similar crap over a year ago. I actually HAD a photography plan because adobe said only those who had PS 5/6 would qualify, and the plan would end in December. Guess what. They then opened it up to EVERYONE no qualifications.
12:39:36 PM Ankan: Steven , there is no option to downgrade the plan to Photography plan. However, once you purchase the subscription, it will be for one year contract. Even, if there was a option with me , again the commitment would be for one year only.
12:41:23 PM ME: So let me get this straight… I get smacked for an early termination fee of a plan I didn’t willfully extend. Then get ANOTHER annual contract under a different account? In what world does THAT make sense except to racqueteers and criminals?
12:43:39 PM ME: While I can sign up entirely online, apparently I have to waste 40 minutes to CANCEL a plan I didn’t ask to extend. Another ZERO for Adobe.
12:44:06 PM Ankan: Steven , In that case, I will make an one time exception for you to cancel the subscription without fee.
12:46:04 PM ME: So YOU do have the power to make an exception. How about we do it this way. You make the exception cancel the plan with no penalty and TRUST me to sign up for a Photography plan (which I stated 45 minutes ago was my intention!)
12:47:42 PM Ankan: Thank you for your patience.
12:47:44 PM Ankan: I have successfully cancelled the subscription for the Creative Cloud membership (one-year) . However you will have the access to the subscription till: Jul 16, 2015.
12:47:59 PM ME: And there is NO penalty?
12:48:02 PM Ankan: I will provide you the link to purchase the Photography plan.
12:48:20 PM Ankan: Yes, I will waived off the early termination fee.
12:49:17 PM Ankan: Please click here to purchase
12:51:06 PM ME: Ok. I am going to sit on this for a few days to decide if it is worth trusting Adobe any further, because frankly I have had zero positive experiences with Adobe.
12:51:41 PM Ankan: I sincerely apologize for any inconvenience that may have caused to you.
12:52:36 PM ME: It’s not just you, of course, it’s a whole company that seems to care more about $ than customer service.
12:53:04 PM ME: By the way, is it STILL the case that 1 year contracts AUTOMATICALLY renew and the only way to cancel is to go through this nonsense?
12:54:32 PM Ankan: Steven,you can cancel the subscription in the first month and at the last month before the renewal of the commitment.
12:54:32 PM Ankan: Once again we apologize for any disappointment caused and hope to serve you in future.
12:54:46 PM Ankan: Is there anything else I can help you with?
12:55:28 PM ME: But not via the web. Can only cancel by “contacting customer disservice”… sigh.
12:56:06 PM Ankan: I am happy to inform you that you can stop the renewal of the subscription from your Adobe account after the last renewal of the contract.
12:56:15 PM ME: Thank you for canceling the contract. I suppose I’d be much more grateful if it didn’t take nearly an hour.
12:56:44 PM Ankan: I am sorry for taking much of your time.
12:56:56 PM ME: Good bye.
12:57:02 PM Ankan: It’s my pleasure assisting you today.
12:57:06 PM Ankan: Have a nice day!
12:57:06 PM Ankan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!


8 thoughts on “Adobe Customer Dis-service

  1. circadianreflections

    Egads! I haven’t signed up for CC. I’m content with cs6. I did purchase LR6 stand alone after reading LR is going subscription based in furture upgrades. Reading this makes me glad I haven’t signed up for it.

    I also upgraded my On One software and am learning to use it. It may take c6’s place in my workflow one day.

  2. Ian Mills

    This is disgusting – I too tried cancelling this week and had almost the same experience with long delays between responses and the same diatribe, except mine took over an hour and they REFUSED to cancel – just give me two months free. I will now try to cancel again and just say up front I’m going to cancel my credit card if they refuse – Adobe are total scam merchants, they string you along on a chat with an operator who is multi-tasking with other customers hence the delay in responses.

  3. Ian Mills

    Success!! I called Adobe rather than go through the chat delays – they tried to tell me my plan couldn’t be cancelled – when I said I would report as fraud to my credit card company he quickly changed his tune and put me on hold while he consulted a supervisor – then said as exception he would cancel without penalty. This took less than 5 minutes – much easier by phone.

    1. Steven Christenson Post author

      Glad to hear persistance paid off. I’ve also have taken the route of trying to “cancel” upon sign up to give them a clue. That is, call/chat and say “I’d like to subscribe to that Photography Plan”, but I do NOT want automatic renewal so I would like to cancel effective 11 months and 20 days from now.

      If enough people do that, they will get the picture.

  4. C

    Your experience should be put on something with a very wide audience – so Adobe itself will notice it.

    It was inevitable that this kind of stuff would happen when they changed to the new business model. It is clear that the change was solely about Adobe and not about us, their customers. It will probably get worse, not better.

    We have experienced the “missing minutes” while talking to other customer service reps – it is because they are dealing with more than one customer at the same time time.

  5. Jordan

    Boy am I glad I found this site! I thought I was in quite the pickle there for a bit. Clearly they have been tweaking their customer service to make it even more of a process since this article posted. As you can see by the below copied transcript (I only removed my email address from the dialogue), I finally had to point out that they can waive the fee in my exact circumstances, as I have seen numerous examples online after finding this site. The chat duration was an hour and a half.

    info: You are now chatting with Purva.
    Please don’t close the chat window or browser tab since it will end our chat session.
    Purva: Thank you for contacting Adobe Membership Services.
    Purva: Hi Jordan.
    Jordan Bell: Hi
    Purva: I understand that you would like to terminate your membership with us.
    Jordan Bell: That’s correct.
    Purva: Sure, I’ll look into your account right away to view exclusive offers for your membership.
    Purva: Please stay connected while I check your membership status and savings that you are entitled to.
    Purva: Thank you for your patience.
    info: Your chat transcript will be sent to (my email address) at the end of your chat.
    Purva: I can see that you’ve been a Adobe Stock – 10 images a month (one-year) member since 19 Feb 2016
    Purva: You have also contacted us on 3/28/2016 regarding the cancellation via Phone support.
    Purva: And you were given 3 free months of subscription upon you agree to continue with annual commitment.
    Purva: So that you will not be charged for next 3 months and you can continue and cancel on last month before next renewal.
    Purva: Are we still connected?
    Jordan Bell: Correct, except the 3 months is independent of any obligation to continue for a year subscription. Upon further reflection this is still not acceptable, as I received no notice that the free trial was about to end, and I attempted to cancel during the first month and thought it had worked correctly.
    Purva: Jordan, the subscription was purchased online and at the time of purchase the ‘Terms and Conditions’ were accepted.
    Purva: You may refer the below link for more details-
    Purva: Are we still connected?
    Jordan Bell: Please go on
    Purva: Jordan, I am sorry but, as you were provided 3 months credit on your account, we can not cancel the subscription now.
    Purva: You need to continue and cancel on last month with no fee.
    Purva: After making the last payment, you will receive a reminder email from us, you will then be able to cancel the plan from your end also.
    Purva: Are we still connected?
    Jordan Bell: Yes give me a moment
    Purva: Okay.
    Purva: Are we still connected?
    Jordan Bell: I am not at all interested in adobe stock. The first month I used it for a class assignment and that class is now finished. I tried and thought I successfully cancelled in that month
    Jordan Bell: I should not be obligated to pay an early termination fee, or continue a service I believed to have been cancelled.
    Purva: This is one year, paid monthly plan.
    Purva: As per Adobe policy, If a one year plan is cancelled prematurely(before the one year contract and after 14 days of purchase) , you will have to pay the cancellation charges.
    Purva: However, we had given you 3 free months of subscription to avoid cancellation fee so that you can save 3 months fee.
    Purva: So you can continue and cancel on last month with no fee.
    Jordan Bell: I tried to cancel during that period before one year contract and after 14 days of purchase. It appeared to have cancelled successfully on my end, but Adobe still has me on subscription. Therefore the cancellation charges should not be applicable.
    Purva: Jordan, I check and see that you have not cancelled the subscription before and you have not contacted us to cancel also.
    Purva: Hence, the subscription is active.
    Jordan Bell: That’s exactly my point. I cancelled the subscription online, but apparently Adobe has no record of this. I should not be charged due to a website issue on your end.
    Purva: If you cancel the subscription from your end, the subscription status would be cancelled.
    Purva: But, as it was not cancelled, the status is active and you had contacted us on 3/28/2016 regarding cancelation.
    Jordan Bell: Right, which suggests there was some sort of error in the servers so that my cancellation did not process. 3/28/2016 is today, about an hour ago. The phone call was difficult to understand, so I felt I should review the information and try contacting you again via chat to get the issue completely resolved.
    Purva: Jordan, I am sorry but, since you wish to cancel the subscription before the end of one year period, you will be billed 50% of your monthly rate for the remaining months in your annual commitment.
    Jordan Bell: Also note, at the end of the free trial, there was no email alerting me that a billing service was about to begin. This is consistent with the fact that I had cancelled the service prior to when such an email would be typically sent.
    Purva: The free trial is for only one month and from second month, you will be charged at normal price of this plan.
    Jordan Bell: Correct, I thought I had cancelled the trial during the first month.
    Purva: And, you can cancel the plan within 14 days from your end, however, it was not cancelled the subscription is still active.
    Purva: No, it was not cancelled.
    Jordan Bell: And since it was not cancelled even though the website told me it was, I should not have been charged for the second month and there shouldn’t be any fees as I am cancelling now.
    Purva: May I ask if you have received the confirmation email about cancellation ?
    Jordan Bell: No, I have only received one email from Adobe Stock dated at 2/19/16. No notice of the free trial month ending and billing beginning, and no notice of cancellation.
    Purva: As soon as you cancel the subscription from your end, you will get the confirmation email.
    Purva: As the subscription was not cancelled, it is still active.
    Purva: In this case, if you decide to cancel, you will be charged for cancellation fee.
    Purva: Are we still connected?
    Jordan Bell: I am willing to cancel my subscription now, with no penalty. Otherwise I will dispute the charge of $32.04 for the month of March and any future charges in connection with this subscription. The choice is yours.
    Purva: Jordan, we have already given you 3 free months of subscription upon you agree to continue annual commitment, as we do not have the option to cancel.
    Purva: However, as an exception, we can help you with cancellation but, you will be charged for cancellation fee./
    Purva: We can not cancel annual subscription without cancellation fee.
    Purva: The fee would be USD 160.2 to cancel.
    Purva: Are we still connected?
    Jordan Bell: So, your saying there isn’t actually an option to cancel even though it clearly says so on the website? Of course you have the option to cancel and waive the cancellation fee. If there is a cancellation fee, I will dispute the charges of 32.04 and 160.2 with my card carrier. Waiving the cancellation fee, your company at least gets to keep the 32.04 that I didn’t authorize.
    Purva: Jordan, the subscription was purchased online and at the time of purchase the ‘Terms and Conditions’ were accepted.
    Purva: You can refer the link-
    Purva: We can cancel the subscription but, you will be charged for cancellation fee as we do not have the option to waive off the fee.
    Purva: In this case, as one time exception we had given you 3 month credit with annual commitment upon you agree to continue your membership.
    Jordan Bell: I did not agree to continue an annual commitment. From the hard to hear phone call, I understood I was being given 3 months credit without strings attached. Just as I had understood that cancelling in the first month (which you now say there isn’t an option to do) would END my subscription as I expected. This whole issue has ruined Adobe services for me.
    Purva: I understand your concern at having to make another contact to take care of this issue.
    Purva: But, I apologize , as per Adobe policy, canceling an annual plan before hand will incur an early cancellation fee.
    Purva: In this case, I would suggest you to continue with the subscription with 3 free months of credit and you will not be charged for next 3 months.
    Purva: Your next billing date is on 21 Jul 2016 0
    Jordan Bell: Even though cancelling in the first month didn’t work due to a problem with the Adobe website not processing it properly.
    Jordan Bell: And that’s 3 free months without a year commitment?
    Purva: In that case, if you would have contacted us within 14 days, we would have helped with cancellation without any fee.
    Purva: No, after 3 months credit, you need to continue and cancel on last month before renewal with no fee.
    Jordan Bell: So if I continue with the 3 months credit, if I cancel before the last month (Jul 21, 2016) there won’t be a renewal fee?
    Purva: The last month in the annual contract is Jan, 2017
    Jordan Bell: Please cancel the subscription now. I will dispute the ETF and the previous charge of 32.04 with my card carrier.
    Purva: Please stay online for 2-3 minutes while I check and see what best can be done regarding cancellation fee to cancel.
    Jordan Bell: Okay
    Purva: Thank you for your patience.
    Purva: I apologize for the delay.
    Purva: I checked with my supervisor for an exception, and as a gesture of Goodwill we can offer maximum of 25% waiver on the ETF and you need to pay $ 123.71 to terminate the services.
    Purva: The waiver that we have offered is a onetime exception and beyond support boundaries and in case you still wish to continue , you can continue with 3 months credit.
    Jordan Bell: So the ETF just drops to what it would be after the 3 month credit, or cancelling at 7 months?
    Purva: No, the ETF will be calculated for remaining months in the annual contract that is 11.
    Purva: Sorry for the typo.
    Purva: *10
    Purva: The ETF will be calculated for remaining months in the annual contract that is 10
    Purva: Are we still connected?
    Jordan Bell: That is still not acceptable. I should not be getting charged for a subscription I cancelled but that the website failed to process correctly, and I certainly shouldn’t be charged any early termination fee because the website failed to process my request correctly.
    Purva: I absolutely understand how you are feeling right now and to be honest, I would have felt the same.
    Purva: As you were given 3 months credit on your account with annual commitment, in this case, you will be charged for fee to cancel.
    Jordan Bell: I appreciate the honesty.
    Purva: However, considering your loyalty , as an exception, we can offer maximum of 25% waiver on the ETF and you need to pay $ 123.71 to terminate the services.
    Purva: If you wish to continue , you will get 3 months credit on your account for the subscription.
    Purva: Are we still connected?
    Jordan Bell: I definitely do not wish to continue. If there is an attempt to charge ETF to my card I will file a fraud dispute with my card carrier.
    Purva: Okay.
    Purva: Just to confirm, shall I cancel the subscription now ?
    Jordan Bell: I also understand that it is within the customer service ability to waive the cancellation fee, as this has been documented with a variety of other customers who recently experienced a similar issue.
    Purva: I really understand your concern regarding the cancellation, let me check again with my supervisor and see what best I can do to help you and resolve the issue.
    Purva: Thank you for staying online.
    Jordan Bell: Of course.
    Purva: Jordan, we do waive off the cancellation fee but, in it is applicable only in duplicate order situations.
    Purva: If you have duplicate subscriptions under same or different account, we can waive off the fee to cancel.
    Purva: However, in this case, as you have purchased a subscription with annual commitment and as you want to cancel after 14 days of purchase, cancellation fee will be applicable as per Adobe policy.
    Purva: Are we still connected?
    Jordan Bell: It appears that you can and have also waived the cancellation fee in other cases where your system glitched a customers previous cancellation request. Please cancel today, I will cancel my credit card dispute any charges with my card carrier, and file for fraud if I have to.
    Purva: Is there anything else I can help you with?
    Purva: Sorry for the typo.
    Jordan Bell: Typo?
    Purva: I checked again with my supervisor and got an approval to cancel the subscription by waiving off the cancellation fee as an exception.
    Purva: I will go ahead and cancel the subscription right now and you will not be charged anymore.
    Purva: You will also receive the confirmation email within 24 hours.
    Jordan Bell: Thank you. I really appreciate your time and effort in helping me resolve this issue. You are doing great as a Customer Service rep.
    Jordan Bell: I wish Adobe’s policies weren’t so misleading, then there wouldn’t be so many issues and customers that give you the brunt of their anger.
    Purva: You are welcome, Its my pleasure assisting you.
    Purva: I absolutely understand how you feel.
    Purva: We appreciate customers who take the time to give us their feedback. I’ll pass what you’ve said onto our management team.
    Purva: Is there anything else I can help you with?
    Jordan Bell: That is everything. I hope you have a blessed day Purva
    Purva: Okay.
    Purva: Have a great day as well.
    Purva: You may receive an email that will contain a link to complete an optional survey to provide your feedback on our conversation today.
    Purva: The survey takes less than 2 minutes to complete and I would really appreciate your feedback.
    Purva: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

  6. Beavis

    Greetings.. i too have been victim of the evil clutches of Adobe’s greed, in regards to their early cancellation/auto-renewal practices… fear not.. there is a simple solution… simply report the credit card used for your Adobe subscription lost/stolen, then call adobe and tell them that you want to cancel..

    Try as they might, they can’t charge an invalid credit card.. worked like a charm for me

    1. Steven Christenson Post author

      I had this strategy backfire on me once… I disputed charges when using a credit backed Debit card. The process went ON … and ON … and ON. Lost/stolen may well work better even if they charge you a $10-20 fee to issue a new card.


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