If you have made a purchase of an Action, Document, or device and are having trouble with it, please contact us via You might first want to take a look at the comments on the description of the item. For example, asked and answered questions appear for the Advanced Stacker Plus in the comments.

We had a 2 month long outage in our email delivery…. but it seems to be restored now.

Please do be patient, too. If you ordered a digital product, your PayPal notification may arrive immediately, but your digital goods are coming from a different server and may take hours. We recommend you allow 24 hours before worrying about something being missing. Thanks for your understanding.

If you are have a problem or question about an event, or workshop, please contact us by leaving a comment on the event, or if that is not appropriate, by using the Leader Contact link.  Finally, there is a clickable link here to call us… enter your name and phone number and Google will connect you to us wherever we are: If we’re awake, that is! As night photographers we are only available at strange hours!  If we’re not in, you can leave a voicemail.

You can also find us on:

Our Postal Address is:

    1587 Dell Avenue Box 321554
    Los Gatos, CA  95032