Category Archives: Review

You Need a Good Head and Great Legs

Me (to wife): “My head is unstable and I have ordered a new, $300 one.”
(wife): “I knew about the instability, but I didn’t realize you could buy a new one.”

Tripod and Panoramic Head in action

If you search around the internet you will find plenty of product reviews. One of the best reviews I ever read said something like this: “Save one thousand dollars by buying the right gear now instead of later”. He proceeded to describe how cheap tripod legs and cheap heads ended up costing more than had he bought the good gear from the beginning.

Wait, “heads?”, “legs?”

There are four parts to a tripod that are important to get right: legs, head, release, mounting plate.


But First… A Short Commercial

Merry Christmas and Happy Holidays! Harold Davis and I will be conducting a workshop that you may want to attend. Registration is through Harold’s web site.

Tripod Anatomy

  1. Legs – The part that touches the ground, and yes the bottom of the legs is called the feet.
  2. Head – The part that is attached to the top of the legs and provides the ability to rotate and tilt the camera at various angles.
  3. (Quick) Release system – The method by which the Head can attach to the camera via…
  4. Quick Release plate – the part that you attach to the camera and mate to the release system. You can directly screw your camera on to many different heads, but you do not want to do that because it is really, really inconvenient.

If any bit of those is wrong, you have an unstable or even equipment-hazardous situation. Trust me, I started with “K-Mart” tripods (had 3 – each of which didn’t last long), 2 Manfrotto aluminum tripods (one is broken), and ONE Gitzo carbon fiber tripod. I have also owned at least 9 different heads including a pan-tilt head, SunFoto, Manfroto, Acratech, and a gaggle of off brands. The ball heads were bought for various purposes. I have also dealt with 3 different kinds of attachment systems: direct screw-in to the camera (really inconvenient), Manfroto style plate clamp (better), and Arca Swiss clamp (best of the bunch). I have also used a gaggle of different “quick release” plates from cheap off-the shelf, to custom made for my camera(s), including L-Brackets.

Trial By Fire

Trust me when I tell you I have discovered a lot of what not to buy, and can say confidently that if you want a stable, good quality camera support system you need to get all four components right. And doubly so for night photography where long exposures REQUIRE a tripod or other solid support system. My tripods have been to the top of Half Dome, Mount Whitney and Clouds Rest. I have used the “legs” as a walking stick to keep me from falling into rivers and ravines, to test stability of the ground before taking a step.

Many Paths to Failure – Plate and Clamps

Let me provide some examples of the myriad of ways things can go wrong: all of them have happened to me, by the way.

If the quick release plate is attached with a low quality screw or bolt… the bolt could snap and your camera and lens will tumble to the ground.

If the quick release plate is difficult to get a snug fit (or requires a special tool that you do not have with you), your camera will wobble or twist in the breeze no matter how stable everything else is.

If the plate is difficult to get into the latch (release clamp), you may think you have it ready to go, only to see your camera fall off the tripod onto the ground or down a granite staircase.

If the plate you have on the camera does not mate with the clamp on your tripod… oops. You’ve lugged your equipment for nothing.

If everything is solid except the clamp does not snug down well, you have wobble and ruined photos.

… and we have not even gotten to the head or the legs yet!

More Failure: Head and Legs

If your head requires superhuman strength to keep it from creeping under the weight of your camera and lens (or super human strength to undo it)… you get either painful fingers or a “sinking” camera angle.

If the tensioning on the head is either locked-like-super-glue or floppy-as-a-wet-rag, you may either have to give up aiming the shot as you want, miss the shot, or have the rig flop over when the camera does. And the flopping camera may pinch your hand, or mash your fingers or smack you in the face (Reminder: All these have happened to me!)

Even if the leg locks seem to be working well, unusually cold (or hot) weather may render the locks ineffective and your tripod may slowly – or suddenly – fall over.

If the legs cannot be adjusted wide-enough or accurately-enough or low-enough, a breeze or strong gust of wind may blow your rig over.

If the fully extended legs are so short that you fully extend the center column to keep from hunching over and hurting your back – you have turned your tripod into a wide-stance monopod that may not be able to bear the load.

If your center column has a tightening collar or wing nut directly below the weight of your camera, you may accidentally over loosen the column causing the camera to slide down and pinch the living daylights out of your hand.

If your legs are spindly, they may induce vibration, or just snap when you accidentally bump them.

… I could go on … but I am hoping you understand how hard knocks, broken lenses, and broken tripod components all add up to a severe lack of enthusiasm for all but the best built of components.


So here is where you might expect me to make recommendations, right? I usually avoid making recommendations because gear changes, and people have different reasons for choosing what they do. My criteria are pretty simple: I want stability, versatility, durability, and light-weight – in about that order.  While the first three seem to be pretty obvious criteria, the light-weight aspect was something I learned over time, too. It was a chore to lug my > 8 pound aluminum leg Manfrotto with a Manfrotto head to the top of Half Dome. By comparison my < 4.5 pound Gitzo plus Acratech head seemed like a feather. Manfrotto made a smart move when they bought Gitzo.

You might have noticed that I did not list price as important. It used to be, but too many failed choices made me realize that choices that are less than great become costlier in the long run.  In a similar vein I bought half a dozen sleeping bags hoping to get something lightweight and WARM until I finally spent almost $300 on a bag (Big Agnes Lost Ranger) and pad that provided the most comfortable, warm sleep – and was also lightweight. I’ve spent more for a single night in a hotel than for the sleeping bag, but that bag has kept me snoozing on many chilly nights in the wilderness. Indeed one night I had TWO cheap sleeping bags nested inside one another while in a tent in Grandview Campground at 8,600 feet on White Mountain and I was still shivering. The next time I went with my Big Agnes. The night was even colder, but I was snug as a bug in a rug.

I had similar experiences with camera backpacks. I liked the design of a Tamron bag. It lasted about a year until the zipper broke. The second bag lasted less than a year. By contrast, my F-stop Tilopa bag has been all over the world over 4 years now – sometimes as my primary and only luggage. To say I’m happy with its durability would be an understatement – and that it cost me 4 times as much as one Tamron bag ($320 vs $95), means I’ve broken even so far – without the inconvenience of dealing with broken gear.

What About A Ball Head And Tripod Legs?

Acratech GPS-s

  • Acratech Head (pretty much any one), but the GP-s is a nicely designed lightweight capable head unless you have a huge camera.
  • Gitzo carbon fiber legs, but NOT the Traveler series which is too flimsy and too short.
    I specifically recommend the Mountaineer Series 2. It is the best trade-off between weight, stability and usable height.  If you’re willing to pay a penalty in extra pounds, the Systematic series (3, 4, or 5) are good except for two things: The Systematic doesn’t have a center column and sometimes that column is useful – like when trying to shoot straight up since the camera may end up hanging partially below the level of the head. The other thing about a series 5 Systemic that bothered me was that I was shocked to discover that the leg locks must be untightened in a specific order to fold it all up because if an upper leg is not tight, the lock on the lower leg will just spin. The mountaineer doesn’t require that silliness.
  • Really Right Stuff with carbon fiber legs. Pretty much all of them are well done, light and sturdy.  The RRS ball heads are good too, it’s just that they are all heavy, heavy, heavy.

But, but those are expensive choices! Yes. I suppose paying $430 USD for a good head and $950 USD for good legs sounds like an excessive amount of money. But: how much did your camera and lens cost? How much will your back thank you for carrying a smaller load?  And finally, how much are you willing to risk watching your camera and lens flop over in a gust of wind?


I write what I know – not what people or manufacturers or merchants ASK me to write. I paid retail price to purchase all the gear I’ve discussed. In other words, these are honest, unbiased, hard won evaluations of various gear. If you can purchase this gear at a local store, I recommend that you do so. You may spend a little more, but there is serious value to talking to real people, testing out gear in person, and in keeping a local business viable.

One Reason To Consider the Alabama Hills Workshop... The awesome landscapes


Publish Date: 29-November-2016

I, Steven, have recently completed one of my bucket list items… capturing stars and astro landscapes aboard a cruise ship. My interest in the idea is based on several observations:

  1. Night photography can be about movement – like star trails, for example – and cruise ships move.
  2. Cruise ships go to and through some of the darkest spots on earth – far away from any land producing artificial light
  3. Being aboard a ship means NOT having to drive anywhere or fly anywhere. Bed, food, drink and entertainment are never farther away than the length of a football field.
  4. I can still spend time with my family rather than alone in the wilderness because… we are all in the same “wilderness” at the same time.


My particular cruise was aboard the Brilliance of the Seas by Royal Carribbean. The ship departed from Tampa, Florida to Key West, then to Cozumel and back to Tampa. The good news is the things I feared most did not happen: I only gained 1.5 pounds and none of my equipment fell into the sea. I also had no motion sickness – though some I traveled with were uncomfortable in what were relatively light seas.

Sunrises, Sunsets and TimeStacks

It does not have to be all about night photography, right?  My travel from the West Coast to the East Coast for the cruise made it a lot easier for me to be awake at sunset and near impossible to greet a sunrise.
Sunset Reversal

Location Is Important

These two trails were taken on different days (one when the ship was cruising south, another two nights later when cruising north). Both were taken from Deck 5 with no moon. The first trail was from near the bow (front of the ship), the other from off the stern (back).

South Bound

South bound star trails from near the bow of the ship** Please read below for how I got here… it is an important detail.

Stern Seas

Looking south from the stern of a north bound cruise – with unfortunate clouds – but look at all the motion!  That bright  streak (and the cloud illuminated above it) are another passing cruise ship.

The ship was steadier when southbound – thus the first star trail looks pretty normal. The second one from the stern of the ship looks like a seismograph! Want to get a feel for the motion from the stern? Watch the video.

Tips and Insights

I did not meet any resistance or complaints from the crew or passengers using my tripod on deck. That is in part because I was mostly using it at night and had already scouted out areas to place it. My first recommendation is to …


First scout your vessel thoroughly… do this before embarking (using deck plans available on the internet), then during the first day, and at night.  I discovered that a passageway open during the day, was gated at night. Unfortunately, that passage led to the darkest part of the ship. More about this in a minute.

Too Little Darkness on Board

Cruise ships are floating cities, and like cities, lights are everywhere and unavoidable. Onboard the Brilliance there were 2 darkish places to go and one dark place where I could not go*. One darkish spot was the top deck toward the bow. There are lights everywhere, but if you shield your eyes and moved deck chairs to cover over some of the bulkhead lights you could make out stars. What I could see, however, was nowhere near the glory that I’ve seen in even moderately rural areas. A darkish spot – mentioned by guest relations, was the starboard (right hand) side of deck 5 near the stern (back of the boat). Again, lots of lights everywhere, but that area was dark enough that with some eye shielding I could easily make out Orion.

See the next photo to see just how much light a ship casts about… the moon illuminated the sky as well – but you wouldn’t be able to see even this many stars by eye in a dark clear sky in any normal area of the ship.

Over the Railing

The light from the ship illuminates the water around it, while the moon illuminates the sky (Cuba is glowing in the distance). Notice how the ship’s pitching and rolling turned stars into squiggles.

Getting Where it Is Really Dark

You may be wondering how I pulled off the photography on the bow given that the passageway was barred at night. It happened innocently. I took advantage of a quirk on the Brilliance of the Seas. In the theater on the ship on the upper level there are what are best described as “box” seats adjacent to the wings of the stage. That area has nearby doors, one marked “Exit” the others are marked crew only. I took the “Exit” and it put me out by the passage to the Helicopter landing pad on the bow of the ship.  There was then another “gate” barring access to the helicopter landing area itself – but it was plenty dark up front. I swung my tripod up on the helopad area and controlled it with my intervalometer being careful to create as little light as possible. That’s how I got images for the first of two star trails above. I then stood at the outer rail of the helipad and took a panorama of the bridge area. Straight up and forward were MUCH darker.

Much of the crew area and the wheel house spanning the entire front of the ship is kept dark with little extra light.

Much of the crew area and the wheel house spanning the entire front of the ship is kept dark with minimal extra light. Note how much light there is on the top deck where you can see silhouettes of passengers through the glass. This is a stitched 4-shot panorama.

Packing for the Cruise

For a 5 day cruise, I took one camera, two smaller lenses batteries and a tripod. I packed almost all of my clothing for the trip inside a single large (carry-on size) bag with some extras in a small carry on “personal item”. That packing arrangement works great for short trips. To accommodate “Formal Night” I stole some space in my wife’s luggage for dress shoes and a suit.

Would You Like To See Celestial Delights On a Cruise?

Knowing that many travelers have never seen a properly dark night sky, I contacted Royal Caribbean and let them know I thought a potentially great ship resource was untapped. If you had a chance to view incredibly dark skies on board your cruise ship, would you relish that opportunity?  Please let us know in a comment below or on our Facebook Page. Perhaps the cruise line will contract SCA to teach night photography in addition to the many other courses on board. I, for one, would love to get on a dark deck and stare up into the Geminid meteor shower – or view the Milky Way at its finest.!

We Are Always Tweaking

Original Publish Date: 12-November-2015
Last Revision: 12-November-2015

When we get questions on our older columns, we often answer them directly and update the articles to reflect new information. For example, when we originally published our three part series on Finding and Photographing the Milky Way we had no clue they would be our most read articles. Over time we added more charts, and tables, including a table listing when the best time is to spot the Milky Way – alas, not October through February.

The Milky Way Series

Pointy Land
The articles in the Milky Way series are:

Meteors and Meteor Showers

Celestial Slasher [C_224-9234]

We have also made periodic updates to our articles on photographing meteors and meteor showers.  We point this out because the best shower of the year is the Geminids and that shower occurs December 12-14.  Start planning right now!

To help you out, we have begun adding “Original Publish Dates” and “Last Revised” dates to our articles.  Of course most of the principles we have written about are timeless.

Adobe Customer Dis-service

Recently, a customer reported a problem installing Advanced Stacker PLUS.  The customer indicated that there was no “Place” in the menu so the ASP did not work with their Photoshop. The Place option is used by the action almost exclusively for adding a watermark, and we have observed the issue with some Mac installations and have a published workaround.

We thought perhaps the absence in this case was due to the new CC 2015 release, which by default REMOVES content when upgrading – specifically all ACTIONS will need to be reinstalled unless the customer does NOT follow the default upgrade process. While looking into the customer problem, I, Steven, decided that I did not need to keep paying the $50/month for the full suite on Creative Cloud when in fact I only use Photoshop and Lightroom.  So…Angry

I went to my account on the Adobe site to downgrade my license.  Not possible. The options are to Cancel or to UPGRADE to an even more expensive plan.  So I clicked “Cancel” which took me to a FAQ where I had to search for Cancel again.  Then I selected “Cancel product” and typed “I’m disappointed, I wanted to DOWNGRADE to the Photography license, but can’t find the option on my account page. I am not using the full suite, so I want to switch to the Photography Package“. After 3 minutes Ankan came on to the chat and typed “Welcome to customer service”. Ten seconds later “Hi Steven”, how can I help you”.

You can probably guess where this is going… downhill, fast. Wait, downhill very slowly.  40 days prior my “Full CC” had automatically renewed for another year, and now Adobe insisted that I was on the hook for an early termination fee should I change plans. And there is still no way to indicate you “DO NOT WANT AN AUTORENEWAL”.  How very convenient for Adobe!

After 50 more minutes of very slow responses from Ankan I had been offered “2 free months”, and the CC suite for $29.99.  I kept reminding him my goal was very simple: downgrade to Photography license: NOT to create a new contract, not be on the hook for another year, and not to pay a fee for an auto-renewal I didn’t see or authorize (my email had been broken).  I finally had enough and told them I was canceling.  Whether I sign up for a Photography CC license again will require a week of thinking about the horrible customer service, and a clear indication that Adobe had STOPPED charging my credit card.  I’m still thinking about whether I want to continue. Indeed… if I did not need to continue to support and develop Advanced Stacker PLUS, I would retreat to my PS CS5/CS6 perpetually licensed products.

My experience with Adobe left me with some clear takeaways for you, our reader:

  1. Chat or call Adobe and tell them you want to cancel (even if you are not planning to!)
  2. Explain your reason for wanting to cancel, is you do NOT want to auto renew for another year and there is no option to disable autorenewal (or that you want to downgrade to another package and there is no option for that).
  3. Stick to your guns until they offer you a better plan.
  4. Remind them that under their “auto renewal, can’t get out” scenario, if you do not take action on exactly the right date, you’ll end up on the hook for $240 in “early termination fees” – or worse.
  5. Also remind them that having to contact customer service to cancel is wasteful of your valuable time.  You can certainly cite my 55 minute ordeal if you like.
  6. Warn them that additional charges will be disputed with your card carrier.

About Advanced Stacker PLUS and CC 2015

The customer was incorrect. The Place option is present in CC 2015.  We are checking further, but we are not finding any issues… HOWEVER you may have to REINSTALL the Advanced Stacker PLUS for the reason we gave earlier… Adobe doesn’t migrate when upgrading – at least not by default and not everything you would expect.

We did notice a problem installing on our Mac (running Yosemite) which has CS5, CS6, CC, CC2014 and CC2015. The problem occurred when installing CC – it said it could not synchronize color. Whatever that means. Seemed fine after reinstall – though we doubt many of you have so many versions of Photoshop installed on your computer.

The Transcript (aka The Shady Underbelly of Adobe)

Below is the unedited transcript of my chat session with Ankan.  I wonder if it is Adobe’s plan to wear down every customer who tries to cancel their plan with 50 minutes of drivel.  And I didn’t start with the intention of cancelling! Make note of the time delays.  That was perhaps the most frustrating part.  Do notice that I had to twice request to Cancel my plan – and that it took 40 minutes for “customer service” to supply the requested service.


Your case number: 0215924254
Creative Cloud change
Membership, account, payment change
Cancel your membership change
Hi, we are currently helping other customers in line ahead of you. We’ll be with you as soon as possible.

While you wait, you can try our community forums where experts are online 24/7.

12:02:11 PM Ankan: Hello! Welcome to Adobe Customer Service.
12:02:21 PM Ankan: Hi Steven .
12:03:03 PM ME: Do I need to retype my request?
12:03:40 PM ME: Hello?
12:03:45 PM Ankan: No.
12:03:48 PM ME: Are you there?
12:03:53 PM Ankan: Yes.
12:03:59 PM Ankan: I am sorry for the delay.
12:04:13 PM Ankan: I have received your request.
12:05:12 PM ME: Can I assume that you’re switching my plan now?
12:05:51 PM Ankan: I see that you have Creative Cloud membership (one-year) registered with your account.
12:07:33 PM Ankan: I am sorry, we don’t have option to downgrade the current plan to Photoshop. However, I will help you with the link to purchase the subscription and once you place the order, I will cancel the current subscription for you.
12:08:33 PM ME: Wait, are you implying that I will be on the hook for another year by purchasing the Photography plan?
12:09:42 PM ME: Ankan?
12:10:24 PM ME: Hello?
12:10:34 PM Ankan: Yes.
12:10:40 PM Ankan: I am checking your account.
12:11:06 PM Ankan: Once you purchase the subscription, it will be valid for one year.
12:11:15 PM ME: Yes, what? Are you answering my question that I will be on the hook, or are you indicating that you’re partially paying attention?
12:11:35 PM ME: So is there a PENALTY for terminating in less than a year?
12:12:06 PM Ankan: If you cancel the subscription in the mid of the year, there will be an early termination fee.
12:13:00 PM ME: I see. So your policy is to stick the long term customer with ANOTHER penalty.
12:13:44 PM Ankan: It is an annual subscription which offers lower monthly payments and requires a one-year cycle. This plan is ideal for someone with an ongoing need to use Adobe’s Creative software.
12:14:49 PM ME: Nice try. But I have a plan, I’ve fullfilled the contract. And you’re telling me I have to have a NEW plan with a NEW contract. That’s evil. Plain and simple. I suppose you’re going to also tell me that if I UPGRADE my plan, the same hook applies.
12:16:26 PM Ankan: Steven, we don’t have option to change the plan to Photoshop from the current subscription.
12:17:09 PM ME: Oddly, you have options to UPGRADE plans, though.
12:17:33 PM ME: This is another reminder to me of the unpleasant experiences I’ve had with Adobe. So I will just cancel my plan.
12:18:54 PM Ankan: I can understand why you would feel that way.
12:19:28 PM ME: Doubtful. So is my plan cancelled yet? Or do I need to call my credit card company and report fraud?
12:20:02 PM Ankan: I have checked and see there would be an early termination fees if you cancel the subscription now because you are under one year annual commitment.
12:20:32 PM Ankan: I see that subscription was renewed on May 16, 2015 .
12:20:44 PM Ankan: I like to inform you that, all Adobe subscription renew automatically, if you don’t cancel the subscription in 12th month you will be moved to next year cycle.
12:21:16 PM ME: Great, then I will use the 30 day opt out. And you’ll extend me 10 grace days.
12:21:56 PM ME: Or I’ll call and my credit card company and dispute the charges.
12:22:29 PM ME: Since I never received ANY notification that annual plan was going to renew.
12:22:43 PM Ankan: We have sent the notification email regarding the second year commitment for the subscription as we send a notification email for every renewal of the subscription.
12:24:15 PM ME: Just searched my mailbox. Last email from adobe was 11/5/2014.
12:25:33 PM Ankan: I am sorry if you missed out the email. The email will be sent at the 11th month that is one month before the renewal.
12:25:47 PM Ankan: Steven, if you are willing to continue the membership till the end of the commitment, I can help you with two month’s free service so instead of paying for 10 months more , you will pay for the 8 months and cancel the subscription between May 16, 2016 and May 16, 2016 without fee.
12:26:09 PM ME: By the way it says “One year payment” which is incorrect since it’s actually a MONTH’s worth of payment.
12:26:57 PM Ankan: Steven, Creative cloud month to month subscription will cost you $74.99 per month and you can cancel it anytime.
12:27:09 PM ME: I am willing to cancel my account with no penalty. My second choice is to dispute the charge with my card carrier. Your choice.
12:27:29 PM Ankan: Just to confirm, may I know the reason for the subscription cancellation?
12:28:50 PM ME: Isn’t it obvious? I tried to change to a Photography plan, you told me I cannot without a NEW contract. Then you told me I’m under an annual plan that I didn’t authorize. (Apparently had to opt out last month but never saw a notification).
12:29:46 PM ME: You left me with no choice except to dispute charges.
12:30:33 PM ME: Oh, and this has taken exactly 30 minutes longer than it should have. So you’ve also wasted that much of our time.
12:30:55 PM Ankan: Steven , please allow me a minute . let me check what best can be done regarding the issue.
12:31:10 PM ME: Why didn’t you do that 25 minutes ago?
12:31:41 PM Ankan: I am really sorry to see that you are not happy with the Adobe policy.
12:31:49 PM Ankan: Can you allow me a moment while I walk to my supervisor and check for the exception to cancel the subscription with no fee ?
12:33:43 PM Ankan: Just to confirm, would you be willing to continue with complete Creative cloud membership for next year, if I offer you at $29.99 per month?
12:34:45 PM Ankan: Also, avoid the early termination fee.
12:34:46 PM ME: Really? So I go through this again a year from now? Why didn’t you just try to do what I asked to begin with? Switch me to a Photography plan without extending the contract!
12:38:35 PM ME: FYI: Adobe pulled similar crap over a year ago. I actually HAD a photography plan because adobe said only those who had PS 5/6 would qualify, and the plan would end in December. Guess what. They then opened it up to EVERYONE no qualifications.
12:39:36 PM Ankan: Steven , there is no option to downgrade the plan to Photography plan. However, once you purchase the subscription, it will be for one year contract. Even, if there was a option with me , again the commitment would be for one year only.
12:41:23 PM ME: So let me get this straight… I get smacked for an early termination fee of a plan I didn’t willfully extend. Then get ANOTHER annual contract under a different account? In what world does THAT make sense except to racqueteers and criminals?
12:43:39 PM ME: While I can sign up entirely online, apparently I have to waste 40 minutes to CANCEL a plan I didn’t ask to extend. Another ZERO for Adobe.
12:44:06 PM Ankan: Steven , In that case, I will make an one time exception for you to cancel the subscription without fee.
12:46:04 PM ME: So YOU do have the power to make an exception. How about we do it this way. You make the exception cancel the plan with no penalty and TRUST me to sign up for a Photography plan (which I stated 45 minutes ago was my intention!)
12:47:42 PM Ankan: Thank you for your patience.
12:47:44 PM Ankan: I have successfully cancelled the subscription for the Creative Cloud membership (one-year) . However you will have the access to the subscription till: Jul 16, 2015.
12:47:59 PM ME: And there is NO penalty?
12:48:02 PM Ankan: I will provide you the link to purchase the Photography plan.
12:48:20 PM Ankan: Yes, I will waived off the early termination fee.
12:49:17 PM Ankan: Please click here to purchase
12:51:06 PM ME: Ok. I am going to sit on this for a few days to decide if it is worth trusting Adobe any further, because frankly I have had zero positive experiences with Adobe.
12:51:41 PM Ankan: I sincerely apologize for any inconvenience that may have caused to you.
12:52:36 PM ME: It’s not just you, of course, it’s a whole company that seems to care more about $ than customer service.
12:53:04 PM ME: By the way, is it STILL the case that 1 year contracts AUTOMATICALLY renew and the only way to cancel is to go through this nonsense?
12:54:32 PM Ankan: Steven,you can cancel the subscription in the first month and at the last month before the renewal of the commitment.
12:54:32 PM Ankan: Once again we apologize for any disappointment caused and hope to serve you in future.
12:54:46 PM Ankan: Is there anything else I can help you with?
12:55:28 PM ME: But not via the web. Can only cancel by “contacting customer disservice”… sigh.
12:56:06 PM Ankan: I am happy to inform you that you can stop the renewal of the subscription from your Adobe account after the last renewal of the contract.
12:56:15 PM ME: Thank you for canceling the contract. I suppose I’d be much more grateful if it didn’t take nearly an hour.
12:56:44 PM Ankan: I am sorry for taking much of your time.
12:56:56 PM ME: Good bye.
12:57:02 PM Ankan: It’s my pleasure assisting you today.
12:57:06 PM Ankan: Have a nice day!
12:57:06 PM Ankan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!